Clientnect is a subscription-based service billed monthly. We offer a 7-day free trial on Starter and Growth plans — you are not charged until the trial ends. This policy governs what happens after your trial and during your paid subscription.
Free Trial
All new customers on Starter and Growth plans receive a 7-day free trial. No charge is made during the trial period.
If you cancel before the trial ends, you will not be charged anything. If you do not cancel, your subscription begins automatically at the end of the 7-day period and your payment method is charged.
Cancellation
You may cancel your subscription at any time by emailing us at hello@clientnect.in with your business name and a cancellation request.
Cancellations take effect at the end of your current billing cycle. You will continue to have access to the service until that date. We do not charge cancellation fees.
Refunds
Eligible for refund
If you are charged after forgetting to cancel during your free trial, contact us within 48 hours of the charge and we will issue a full refund — no questions asked.
Technical failure
If the service was completely non-functional for a significant portion of your billing period due to a fault on our end, you may request a partial or full refund. We will review and respond within 3 business days.
Not eligible for refund
Refunds are not issued for change of mind, unused portions of a paid month, or dissatisfaction with results where the service has been functioning correctly. We encourage you to use the free trial fully before committing.
Billing cycle
Subscriptions are billed monthly from the date your trial ends. For example, if your trial ends on the 5th of the month, you will be billed on the 5th of every subsequent month.
All prices are in Indian Rupees (INR) and include applicable taxes. Payments are processed securely via Razorpay.
Pro plan billing
Pro plan pricing is custom and agreed upon before onboarding. Payment terms, billing cycle, and refund conditions for Pro customers are outlined individually in your service agreement.
How to request a refund or cancel
Email us directly. We do not have a self-serve cancellation portal at this stage — all requests are handled personally and responded to within one business day.